Trustworthy, Knowledgeable Professionalism

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When I asked the gentleman at "Relax Your Back" about custom sizing, he said that was something I would have to accomplish after my initial purchase from the factory and could run me an additional cost of $1,000 or more. That was quite a different scenario than the earlier phone conversation with Tempurpedic - which suggested that by purchasing a Queen size mattress, I would pay an additional $300 to cut it down to the size I needed. I quickly left and again called our friends on the 1.800 Tempurpedic line. Now a new story emerged, "No sir, we do not do custom sizes". So depending on who picks up the phone on any given day, there lies your overpriced fate.

Remembering a distinctly familiar ad in the Los Angeles Times, I opened the newspaper and there it was as my mind had remembered it: AXEL BLOOM. Immediately, I called their store located minutes from home and found the angelic voice of one lovely woman named Cara. To all my questions, Cara spoke the words of a consumer's dream: "yes, yes, yes, yes," and "of course."

Putting down the phone with that all too infrequent feeling of "WOW, I just spoke to a wonderfully knowledgeable professional!!," my fiance and I popped over to the store and were greeted by Cara. She expertly guided us on a full tour of their product line and again reiterated that at AXEL BLOOM, anything was possible. We thanked Cara kindly and said we would mull over our options.

Just as we were about to leave, this super enigmatic character blew through the door:"Good afternoon, my name is Yong." Introducing himself as the owner of this fine establishment, we raved to him about his product and how wonderful Cara was. Next, Yong personally guided us through his product line. This would mark the beginning of what would become a wonderful, and now a yearlong friendship with Yong and his family.

Eric Swerdloff aka Mr. e (Part Two)
Beverly Hills, CA

Some Do Not Like it Hot

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Just wanted to let you know that the new bed is an unqualified success. I've never been able to sleep on a memory foam mattress before because I would get so hot, but with the slats in this bed that's never a problem. I have one of the world's worst backs and am now sleeping better than ever and actually sleeping through the night!

Finally, and most importantly, the dog loves it and no longer wakes me up trying to get into a comfortable position. In fact, the first night we used the bed I actually woke up a couple of times just to make sure he was still alive! Thank you so much for all your help.

Victoria Gilbert
Los Angeles, CA

German-Approved Recommendation

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Seehr geehrter Herr Yong Lee:

Wir wollen Ihnen Mitteilen, das wir mit den beiden Matratzen, Model "Berlin" sehr, sehr zufrieden sind, es schlaeft sich wie auf einer Wolke. Die Qualitaet ist einfach hervorragend "Made in Austria".

Es war meine Frau und auf meine Anregung, im Internet zu suchen wer hat wirklich gute Qualitaets Matratzen und so fanden wir die Firma Axelbloom, European Sleep Technology, in Los Angeles, CA.Wir bestelten die gewuenschten Matratzen bei Herrn Yong Lee nachdem er uns einige Ratschlaege ueber Matratzen gab.

Der versprochene Liefertermin wurde prompt eingehalten.Jedesmal wenn bei uns hier ueber Matratzen gesprochen wird, empfehlen wir die Firma Axelbloom, European Sleep Technology, in Los Angeles, CA.

Mit besten Gruessen und Empfehlungen,


Heinz, Ursula und Isabelle Gross

Heinz, Ursula und Isabelle Gross
Santa Cruz, CA (In German)

ENGLISH Translation:

Dear Yong Lee,

We wanted to let you know how extremely happy we are with both of our new Berlin mattress. It makes us fall asleep as fast and sound as a log. "Made in Austria" - the quality is just outstanding.

It was actually my wife who started to explore the internet, at my suggestion, to look for a good mattress; something of quality. We found the company Axel Bloom, European Sleep Technology, in Los Angeles, California. After we received excellent counseling by Yong Lee (the owner himself) we were absolutely certain that we wanted to order our new mattress with him.

Everything arrived on schedule, as agreed, very prompt, something we greatly appreciated. Since then in every conversation when the word 'mattress' comes up, we always and immediately recommend Axelbloom, European Sleep Technology, Los Angeles, California.

With our warmest regards,
Heinz, Ursula and Isabelle Gross

Heinz, Ursula and Isabelle Gross
Santa Cruz, CA. (In English)

 

No Compressed and Sagging Mattresses

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Dear Yong, Bonnie, and Cara,

Thank you for all your help during my recent bed purchase. I came into the store after neighbors told me they loved the new bed they had bought from you. I was fed up with pillowtop innerspring mattresses that become compressed and saggy after only a few years of use, and was looking for an alternative.

I appreciate the fact that you recommended the less expensive beds and that you all were so helpful about the various options. It is clear that you care about customer happiness and put a priority on the sort of customer service that matters.

Most important, however, is the bed. Although the feel of it is quite a bit firmer than the old pillowtops, it is very comfortable and I am sleeping far more soundly than I have in a long time. Thanks again.

Hiroshi
Los Angeles, CA

Comfortable with the Owners and Our Purchase!

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So, for the past 9 months, my husband and I have been sleeping on the first version of the sleep number bed. As time has gone by, the bed required us to adjust the firmness of the bed on a day basis. Over the past few weeks, the firmness we set did not even last through the night. After sleeping on a deflated balloon for about two weeks, we took the suggestion from a very good friend and visited Axel Bloom in Westwood, CA.

I called the store and spoke to Bonnie, who was very warm and told us to just come in and try the beds out. I gave her my name and told her that we would be there later that day. Upon entering, Bonnie welcomed me and my husband by first name. Then Yong came and told us about how they were expecting us all afternoon. My reason for mentioning all this is because, both Yong and Bonnie, really made us feel comfortable and special, not like just another customer.

Yong gave us the tour and explanation about the slat systems and the mattresses. We tried a few out. Yong spend extra time with us adjusting the slats/mattresses to ensure we get the exact comfort level that we needed. We fell in love with it. Words cannot express the comfort level of being on the Axel Bloom beds verse being on any other bed.

Yong and Bonnie worked very hard at putting together an unbeatable deal for us. Of course, the cost seems high at first, but after thinking about what we are paying for - a bed that will mostly last you a lifetime, $$$ saved on medical or chiropractor bills, and restful sleep through the night, it was an easy decision to move forward with the purchase.

In the past, I have spent about $1,000 on a nice bed and box spring that began to sink in 2 years, even turning the mattresses did not really change/affect anything. The Axel Bloom beds will probably last 15+ years - without sinking! As for the experience of sleeping, for the first time in a long time, I was able to sleep through the entire night and wake up the next morning completely rested and refreshed! That itself is priceless!

My husband and I also decided to go ahead and purchase the slat system that is motorized. Since both of us are on our feet all day, we love the feature of being able to elevate our legs (without a ton of pillows) and/or being able to prop up to watch TV/read in bed. No need to by a separate recliner!

We also purchased the pillows. They are awesome! They contour to your head and neck perfectly! A must have!

Delivery was very easy as well. Yong and a few of his workers came and put the bed together in no time. They were prompt, quick and clean!

I would HIGHLY recommend anyone that is in the market to buy a bed to visit Axel Bloom. It will change your life!

Debbie
Los Angeles, CA

Pleased with Our Bed & Service

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Last year our daughter Jennifer jaye Panico contacted people at your company with many questions regarding a bed that our three children later purchased for their father. We are very pleased with the time, patience, and expertise all showed and with the bed itself.
On top of that, you personally sent special pillows which we are also using.
Though this thank you is very long overdue, it is sent sincerely and appreciation has grown over time.
Please accept this small sweet reminder that good things you have done brings warmth to others.
Thank you!
Mrs. Don La Croix
Long Beach, Washington

Don La Croix
Long Beach, WA